Our office is in the 2 story HFRRF building.  Regular office hours are Monday – Friday 7:30am – 4:00pm. Changes to this schedule will be posted on the website main page www.hfrrf.org

You can stop by during business hours to pick up a brochure/business card or make a payment.  If you would like to meet with someone, tour the facility, ask questions or plan your event, you will need to make an appointment.

The conference center is booked with events during the week as well as on the weekends. An appointment is necessary to ensure you will be able to view the facility and that the manager will be available to meet with you.

The Conference Center Manager is available for appointments on weekdays during business hours Monday - Friday 7:30am – 4:00pm.  To visit the conference center on a weekend, call or email the manager for specific days and times to stop in.  On a weekend, you will be able to see the room set up and possibly decorated for a social event, but there won’t be anyone available to answer questions or give you a tour.

No, the facility may be rented by the public.

Only Houston Firefighters receive a Member discount for events in honor of an immediate family member, but you can rent it at the Non Member Rate.

Only Members of HFRRF qualify for the discount. These are active and retired Houston Firefighters.

Only Members of HFRRF qualify for the discount. These are active and retired Houston Firefighters.

Events are booked up to 18 months in advance.

A banquet with a DJ and dance floor can accommodate 250 people comfortably.

No. We only rent the entire facility as one large room (ABC) for night and weekend events.

Yes. There is a $300 holiday labor fee.

Your rental rate includes tables, chairs and dance floor which will all be set by the start of your rental hours.

The rounds are 60” or 5’. We place 8 chairs at each round table.

Yes. We have a brass easel and a black wrought iron easel. You may use these at no charge.

We place complimentary white tops and black skirts on up to (8) rectangular tables for the guest book, bar, DJ, buffet, etc.  The rental does not include linen for guest tables.  We can special order (white only) 85” square tablecloths for the guest rounds.  The charge is $10 per tablecloth + tax.  White Linen Napkins are $1.25 each + tax.

No. You can bring your own food or use any vendor.

No. You can rent them through a local vendor. Be sure to arrange for delivery and pick up during your rental hours.

Yes, the kitchen is equipped with stainless steel tables, stove, oven, refrigerator and freezer for your use.

No, you will need to bring all of your cookware and serviceware.

No, only a freezer ‐ you must supply bags of ice, but you can place them in the freezer.

The standard is ¾ - 1# per person so 250 guests will need ~200# ice = (20) small 10# bags or (10) large 20# bags

No – our monitor will take out the trash throughout the event.  They will also keep the restrooms clean & stocked.

Please make sure that your guests place all trash in the trash cans and table tops are clear at the end of the event.

No. We can hold a date for two weeks while you decide. Complete booking information is required to enter the hold.

The deposit is $250 and is due with the contract. We do not hold your deposit. The check will be sent to our bank.

We do not bank locally so it may take several weeks for your check to clear. Feel free to call or email us to make sure we received it in the mail.

The deposit is refunded, less any late fees, damages or outstanding balance, within 30 days following the event.

The deposit refund check is mailed to the person on the contract.

The deposit refund check has to be mailed to the person on the contract.

No.  There is a time limit for merchants to issue a refund. Refund checks are mailed to the contracted individual.

If you cancel your event, you forfeit the deposit.

If you request a date change while we are still more than 60 days beyond the event date, you are allowed to choose a new date.  Any additional date changes will require a new contract and deposit.

No.  Call or email us and we will email a contract. If you prefer that we mail it, we will include a postage paid envelope for you to send it back with the deposit. If you want to pick it up, just let us know and we’ll leave it with the receptionist.

You can leave the signed contract and deposit with the receptionist during business hours.

When you return the signed contract and deposit, an executed copy will be emailed to the contracted individual along with a receipt for the payment.  It is a legal document so it can only be given/sent to the contracted individual.

Yes – American Express, Discover, MasterCard and VISA.

The rental amount must be paid in full 60 days before the event.  Yes, you may send in monthly payments.  Be sure to write the event date on your check.  Please allow 2 – 3 weeks for your check to clear.

If your date is within the next 60 days, it is a short term booking and we require payment to be made in certified funds.

Cash, cashier’s check, money order or credit card payment are all certified funds.

Yes, security is required at all parties.  If there will not be any alcohol present at the event, one officer is required for events with less than 200 guests.  Events with 200 or more guests and/or alcohol present require two officers.

No. A group of officers that have been trained in HFRRF rules and regulations are scheduled for all events.

No. The officers are scheduled from 30 minutes before the beginning of guest time until the end of the rental time. Please note that alcohol may not be consumed before security arrives.

The officers should be paid early in the evening at the event with money order or cash.

Dressed in uniform, the officers monitor activity in the building, Memorial Garden and parking lot throughout the event.

Most clients do not hold rehearsals at the facility. You would need to rent the facility for a rehearsal date.

Our offices close at 4pm and are not open at night. However, you could rent the facility for an additional day.

No.  The garden is a memorial area.  You may have the ceremony in the same room as the reception, though.

Yes. You and/or your photographer are welcome to take pictures in the garden.

No, everything must be picked up before the end of the rental times. We cannot accept liability for supplies or equipment. In addition, the facility is generally set up for the next event immediately following your event.

A certificate of insurance is a document which states a company’s insurance coverage and should list the facility  under additional insured:  HFRRF, Greer and Lowdermilk Conference Center, 4225 Interwood North Parkway, Houston, TX 77032.  It is required of any vendor supplying equipment which could fall over such as columns, arches and, audio visual equipment.  It is also required of any vendor using a ladder, scaffolding or similar equipment.  The document can be requested from a vendor’s insurance agent.  It should be emailed to us or faxed to 281.372.5125.

The latest rental hours are 2pm – 2am with guest time ending at 1am. At that time, all guests must leave and be off property by 1:30am. Only a few people may remain until 2am to pack and remove all equipment and personal belongings from the facility. Everyone must be out by 2am.

Yes. There are several lighting options in the room including dimmers. If the dimmer lights are on, it is similar to night club lighting – just enough light so you can see to walk around and dance.  We offer uplights for rental.

There should be a draft diagram in place 60 days before the event. It should be updated 30 days before the event by which time you should have received most RSVPs.

Yes.  Significant changes in the final two weeks will result in a $250 fee. Changes are not permitted on event day.

The Conference Center Manager can look at the upcoming events with similar floor plans. She will give you a date and time to stop by on a weekend to see an event before guests arrive.

We do allow bubbles and the release of butterflies.

• No bird seed, rice or rose petals on the floor or ground.
• No fireworks or sparklers – We are within the Houston city limits.
• No food coloring.
• No exposed flames - candles must be in a votive cup, hurricane, etc.
• No push pins, nails, etc which puncture the wall. We recommend removable 3M or Command products.

Your rental period is for 12 hours such as 12noon to 12midmight, 2pm – 2am, etc.

No, the rental period is for 12 successive hours. You can rent additional time for $150 per hour when purchased in advance. The additional hour(s) immediately precede the original rental start time.

The Event Captain will unlock the doors at the beginning of your rental time.

Additional time may be purchased, in advance, at the rate of $150 per hour. You may not buy extra time on event day.

An Event Captain will work the entire 12 hour rental time. He will be your main contact that day. He will unlock the doors at the beginning of the rental time and conduct a pre-event inspection with you or your appointed representative. The Event Captain will remain on property until everyone leaves at the end of your rental time, then he will lock up.

Let the Event Captain know if you want the room warmer or colder and he will take care of it.

The Event Captain will adjust the lights for you or he can show you where the controls are located.

The Event Captain will arrive and unlock the doors at 2pm so you and your vendors can begin decorating, etc. At 2am, everyone must be out of the facility so the captain can lock up.

These should be the times on your invitation. Guests will begin to arrive at about 7pm or slightly before 7pm. The event will end at 1am – at that time, the lights will be turned on, music will stop and guests will begin to leave. All guests must be off property within 30 minutes.

There is a clear plastic domed cover on most of the pull stations.  If that cover is raised, an alarm sounds, but does not activate the fire alarm. On the red FIRE boxes marked PULL FOR FIRE, if the handle is pulled, the fire alarm is activated and the Houston Fire Department is notified to respond.  This cannot be reversed.  The air conditioning system automatically shuts off. HFD must clear the fire panel and check the facility before issuing clearance.  The a/c must be manually restarted by our facilities department and, often, some dampers remain closed and a service call is required.  The $250 deposit is automatically forfeited if a pull station is activated for a false alarm.

A LAST CALL announcement should be made 30 minutes before the end of guest time. The bar must close at least 15 minutes before the end of guest time to allow guests to finish their last drink.

Please tell them that the party is over and it is time to go. If guests remain in the room, the Event Captain will tell guests they must be going. If they still do not leave, the security officers will tell the guests that they must leave. Please note that everyone must leave the premises – they cannot linger in the parking lot.

Yes.  A few people can stay until the end of the rental time to help you pack up your belongings, decorations, etc.  Please note that everyone including vendors must be out of the building and off premise by the end of the guest time.  (If not, you will be charged for late departure which is $150 for the first 30 minutes and each additional 30 minute period.)

At the end of the event, the Event Captain will complete a post-event inspection with you or your designated representative.

During the event and during the post event inspection, the event captain will point out anything he sees that may affect your deposit. He will note these items on the post event inspection. If there are any damages or late fees, the conference center manager will contact the contracted individual to advise if any portion of the deposit is being retained.

The deposit (less any late fees or damages) will be mailed to the contracted individual within 30 days following the event.

Yes. Give us a call and we will check our lost and found. Please use the final 30 minutes of your rental time to make sure you have checked the room for any personal belongings. We do not accept responsibility for anything left in the facility, but if something is found we will do our best to locate the owner.