How early can I get in on the day of my event?
Your rental period is for 12 hours such as 12noon to 12midmight, 2pm – 2am, etc.
Can I split the 12 hours?
No, the rental period is for 12 successive hours. You can rent additional time for $150 per hour when purchased in advance. The additional hour(s) immediately precede the original rental start time.
How early can my vendors have access to the facility?
The Event Captain will unlock the doors at the beginning of your rental time.
What if I need more time?
Additional time may be purchased, in advance, at the rate of $150 per hour. You may not buy extra time on event day.
Who will be there when I arrive on event day?
An Event Captain will work the entire 12 hour rental time. He will be your main contact that day. He will unlock the doors at the beginning of the rental time and conduct a pre-event inspection with you or your appointed representative. The Event Captain will remain on property until everyone leaves at the end of your rental time, then he will lock up.
How do we adjust the temperature in the room?
Let the Event Captain know if you want the room warmer or colder and he will take care of it.
How do we adjust the lights in the room?
The Event Captain will adjust the lights for you or he can show you where the controls are located.
My rental hours are 2pm – 2am. What does that mean?
The Event Captain will arrive and unlock the doors at 2pm so you and your vendors can begin decorating, etc. At 2am, everyone must be out of the facility so the captain can lock up.
My guest times are 7pm – 1am. What does that mean?
These should be the times on your invitation. Guests will begin to arrive at about 7pm or slightly before 7pm. The event will end at 1am – at that time, the lights will be turned on, music will stop and guests will begin to leave. All guests must be off property within 30 minutes.
What if someone sets off the fire alarm at one of the pull stations?
There is a clear plastic domed cover on most of the pull stations. If that cover is raised, an alarm sounds, but does not activate the fire alarm. On the red FIRE boxes marked PULL FOR FIRE, if the handle is pulled, the fire alarm is activated and the Houston Fire Department is notified to respond. This cannot be reversed. The air conditioning system automatically shuts off. HFD must clear the fire panel and check the facility before issuing clearance. The a/c must be manually restarted by our facilities department and, often, some dampers remain closed and a service call is required. The $250 deposit is automatically forfeited if a pull station is activated for a false alarm.
What time do I have to close my bar?
A LAST CALL announcement should be made 30 minutes before the end of guest time. The bar must close at least 15 minutes before the end of guest time to allow guests to finish their last drink.
What if my guests are not leaving at the end of guest time?
Please tell them that the party is over and it is time to go. If guests remain in the room, the Event Captain will tell guests they must be going. If they still do not leave, the security officers will tell the guests that they must leave. Please note that everyone must leave the premises – they cannot linger in the parking lot.
Can several people stay after guest time to help me pack up?
Yes. A few people can stay until the end of the rental time to help you pack up your belongings, decorations, etc. Please note that everyone including vendors must be out of the building and off premise by the end of the guest time. (If not, you will be charged for late departure which is $150 for the first 30 minutes and each additional 30 minute period.)
Do I need to sign anything before I leave?
At the end of the event, the Event Captain will complete a post-event inspection with you or your designated representative.
How will I know if I am going to get my deposit back?
During the event and during the post event inspection, the event captain will point out anything he sees that may affect your deposit. He will note these items on the post event inspection. If there are any damages or late fees, the conference center manager will contact the contracted individual to advise if any portion of the deposit is being retained.
When will I receive my deposit back?
The deposit (less any late fees or damages) will be mailed to the contracted individual within 30 days following the event.
If one of my guests lose or leave something (cell phone, charger, etc) at the event, do you have a lost and found?
Yes. Give us a call and we will check our lost and found. Please use the final 30 minutes of your rental time to make sure you have checked the room for any personal belongings. We do not accept responsibility for anything left in the facility, but if something is found we will do our best to locate the owner.